Privacy Policy

01Who we are and what this covers

This Privacy Policy explains how Pharmizen, a unit of RXON Pharmacies (“Pharmizen”, “we”, “us”), handles personal data when you visit our pharmacies, use this website, contact us on WhatsApp, email or phone, place an order, or take part in our community initiatives.

We process personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules made under them.

02Information we collect

We collect only what we need to serve you:

• Identity & contact details: your name, phone number, email address and delivery address.
• Prescription & order information: images or copies of prescriptions, the medicines and products you order, and your order history.
• Health-related information you choose to share: for example, allergies or conditions you mention so we can serve you safely.
• Payment information: transaction references and status. We do not store full card numbers.
• Communications: messages you send us on WhatsApp, by email or through forms on this site.
• Website usage data: basic technical information such as browser type, device and pages visited.
• Community programme data: details shared when you participate in outreach or health check-up camps.

03How we use your information

• To verify prescriptions and dispense medicines as required by law.
• To process, confirm, deliver and support your orders, refills and returns.
• To respond to your questions, feedback and requests.
• To tell you about offers, coupons and community initiatives, only where you have agreed to hear from us. You can opt out at any time.
• To maintain records we are required to keep under pharmacy, tax and other applicable laws.
• To keep our services secure, prevent fraud and improve how we work.

04Prescriptions and health information

We treat prescriptions and health information with particular care. Access is limited to the team members who need it to serve you, and we never sell this information. Where community health camps are run with a diagnostic partner, any test results are handled by that partner under its own privacy terms, which will be shared with you at the camp.

05When we share information

We do not sell your personal data. We share it only when necessary:

• With delivery partners, to bring your order to you.
• With payment providers, to process payments securely.
• With technology and communication providers that help us operate (for example, messaging and hosting services), under appropriate safeguards.
• Within the RXON Pharmacies group, for operational and compliance purposes.
• With government or regulatory authorities where required by law.

When you message us on WhatsApp, your communication is also subject to WhatsApp's own terms and privacy policy.

06How long we keep it

We retain personal data only for as long as needed for the purposes above, or as long as the law requires, for example, record-keeping obligations for dispensing prescription medicines and for tax. After that, it is deleted or anonymised.

07How we protect it

We use reasonable technical and organisational safeguards, including access controls and staff training, to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and will notify you and the authorities of a breach where the law requires.

08Your rights and choices

Subject to applicable law, you can:

• Ask for a summary of the personal data we hold about you.
• Ask us to correct, complete or update it.
• Ask us to erase it, where we are not required to keep it by law.
• Withdraw consent you have given, for example to marketing messages.
• Nominate another person to exercise these rights on your behalf.

To make a request, write to care@pharmizen.com. We may need to verify your identity before acting on it.

09Cookies and website data

This website uses only the technical storage needed to load pages and keep them secure. If we introduce analytics or marketing cookies in the future, we will update this policy and ask for consent where required.

10Children

Our services are intended for adults. Orders and information for a child should be provided by a parent or lawful guardian, whose consent we rely on.

11Grievances

If you have a concern about how your data is handled, please contact our Grievance Officer at care@pharmizen.com with the subject “Privacy grievance”. We will acknowledge and resolve it within the timelines set by applicable law. You may also approach the Data Protection Board of India.

12Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated. See also our Terms & Conditions.